Shipping and Returns
Shipping Policy
SHIPPING & HANDLING
On occasion eSVYN offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.
eSVYNpartners with these global carriers to give you the best shipping experience:
Shipping & Handling Charges are as follows:
(free shipping over $100)
Processing Time:
US - 2 to 14 days
Canada- 2 to 14 days
International 2 to 14 days
Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from one carrier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by any carrier and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub if no response from customer after reaching out. Please see below: My order shows it is being returned to sender, what now?
Payment Information
We accept PayPal, Visa, Mastercard, American Express and Discover
Return Policy
What if the recipient's address is wrong?
If the recipient's address is wrong, the package will be sent back to the return address and we'll contact you for an updated address.
If the package is not returned to sender, then you will have to process a new order to replace the original.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order.
What happens if a package wasn't delivered to customer, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: %u201CLeft under the table on the back porch."
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the end customer. If this happens, we will contact you for an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address originally provided.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered please contact us at marsha@esvyn.com
Please do not return the item to our returnfacility before going first through:
You will be responsible for the shipping cost a second time.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to marsha@esvyn.com within 2 weeks, we will review then we'll gladly send a replacement at no cost to you.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the product or anything else on the order, please submit a problem report within 2 weeks after the product has been received to:
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
